• Frequently asked questions

    What is the license required to drive a NOSMOKE?

    The "basic" car license is enough to drive an electric car.

    Do I have to pay for parking with a NOSMOKE?

    Many cities and regions in offer specific advantages to owners of electric vehicles. Don't hesitate to ask your town hall for more information!

    Is my NOSMOKE battery rented?

    NO. The batteries are part of what you buy, no rental fees are charged. With NOSMOKE, you can already estimate the savings from the purchase of the car thanks to the absence of additional battery rental costs.

    How long does it take to recharge the batteries and how much does it cost?

    The total charge time of the batteries is 6 to 7 hours. We suggest to reload at night and leave for 70 to 80 kilometres the next day. Practical!

    How and where can I charge my NOSMOKE batteries?

    To recharge your NOSMOKE, simply plug it directly into an ordinary electrical outlet at home or at your office, or into an urban charging station. There are already hundreds of them distributed in the main cities.

  • What is the range of my NOSMOKE?

    The NOSMOKE batteries offer a range of 70 to 80 kilometres. It can vary both upwards and downwards depending on a number of parameters: road surface, air temperature, number of passengers and weight transported, speed of progression, number of starts / stops as well as the possible use of electrical equipment such as heating, lighting, etc...

    How long does a NOSMOKE battery last?

    NOSMOKE lead-gel batteries have a lifetime of 3 to 4 years.

    Are NOSMOKE batteries recyclable?

    Yes, the batteries are totally recyclable. Simply return them to the nearest NOSMOKE dealer. It then recovers the used batteries and deals with their recycling through official and mandatory national agreements.

    Is the NOSMOKE good quality and reliable?

    The NOSMOKE cars are manufactured in an ultra-modern factory located near CERIZAY, in FRANCE. It should be noted that all staff are highly qualified and have received a specific training.

     

    The NOSMOKE frame is entirely made by our teams from double-sided galvanized steel plate, welded by automated robots. Once assembled and welded, the frame is immersed in a cataphoresis bath before receiving a high quality multilayer paint.

     

    The manufacturing standard of a NOSMOKE is absolutely comparable to all major European automobile brands.

     

    In addition, the quality of the components used on the NOSMOKE as well as the control measurement chain allow us to offer a 2-year warranty, unlimited mileage anywhere in France and the NOSMOKE Assistance 24/7 service.

    Does the NOSMOKE brake work efficiently?

    YES, the brakes are particularly effective. In fact, the NOSMOKE offers outstanding electrical braking assistance and, as a result, progressive control and braking power.

    How much does it cost to maintain a NOSMOKE?

    Almost nothing! In fact, with a NOSMOKE, all the cost items that are usually found on cars with an internal combustion engine no longer exist: there is no oil change, no engine adjustments, no running-in, no belts or chains to change. It is simply necessary to foresee, in the long term, the usual changes: tires or brake pads. You'll get used to it!

    How long is the manufacturer's warranty period for NOSMOKE cars?

    2 years parts and labour, unlimited mileage. This warranty does not apply to wear parts (e. g. tires, brake pads, bulbs).

    In the event of a breakdown, is it certain that spare parts can be obtained?

    Yes. NOSMOKE is a manufacturer with a European service center: NOSMOKE Europe Services. This center can deliver any spare part within 24/48 hours anywhere in Europe.

    What should I do in case of a breakdown during the warranty period?

    Just call NOSMOKE Assistance. We will always help you wherever you live in.

     

    This completely free service is available in France, 24 hours a day, 7 days a week. An assistant will immediately take note of your request.

    Does the NOSMOKE have heating?

    Yes, the emoke NOSMOKE has an electric heater of 1,500 watts... Be careful though, this draws on the batteries and reduces the range.

    Who can I contact if I have a question about NOSMOKE?

    Simply send us an email to [email protected], or call us at: 00.335.49.80.38.02 / 00336.51.13.16.20

  • Any question?

    Go ahead!